Order Terms
I. Order placement
Ⅱ. Order acceptance
We reserve the right to cancel your order at any time before we have accepted it. We may cancel your order in the following situations:
- Your payment is incomplete and you fail to complete the full payment within 7 working days.
- Your purchase quantity exceeds the purchase limit.
- You purchased an invalid product. (E.g. payment for a mock link)
- Your order is incomplete or the information provided in your order is not complete.
- It is not otherwise possible to fulfil your order.
Ⅲ. Price and Quantity
Ⅳ. Shipment
- Shipment delays due to queuing issues in the logistics warehouse.(If any, we will publish an announcement on Twitter:@goldshellminer)
- The product was lost during transportation.
We will notify you of any shipping issues via [email protected].
Shipping date
Shipment shall only be arranged after the order is fully paid and accepted.
The estimated shipping date will be displayed on product ordering page and will be periodically updated. This date is only an estimate and may differ from the actual shipping date. The exact shipping date would be notified to you by email after your order enters Processing status.
It shall take you 5-7 business days to receive the package after you get the tracking number (except for some countries with lengthy customs clearance procedures.
Return
Your products may be returned to us, including in the following situations:
- You failed to pay the tariff within the required time.
- The shipping address provided by you in your order is incorrect or incomplete.
- The local logistics company failed to contact you.
Ⅴ. Insurance
If you purchased insurance plan in your order, we shall entrust a third-party agent to procure the commercial insurance from a third-party insurance company for you. The claim process and final compensation interpretation right shall be decided by the third-party insurance company and shall be subject to their terms and conditions. Please check the Insurance Terms for a summary of the insurance terms and coverage. You hereby agree and acknowledge that the insurance coverage is being provided by a third-party insurance company and therefore subject to their terms and conditions. Insurance pay-outs will only be made by us to you if we receive the same from the third-party insurance company.
Ⅵ. Warranty
Ⅶ. Refund
We only offer refunds in the following cases:
- Duplicate payments made for the same order or payment amount which exceeds the order amount required, provided you have raise a Support Ticket to contact us for a refund, providing the information of order number; payment voucher; and Coinbase reference code within 3 business days of your order. We do not monitor or automatically recognize any duplicate payments or over payments.
- The purchased product is out of stock during further operation.
Other matters explicitly stipulated in these Terms and any other applicable terms.Subject to applicable law, all delivered products cannot be returned or exchanged unless the product is defective. The handling of defective products shall be in accordance with the corresponding After-Sales Terms.
Ⅷ. Disclaimer
We do not under any circumstance make any form of guarantee or any compensation for the loss of mining earnings.
Ⅸ. Others
1.Limitation of Liability
- any access, use or the inability to access or use our website or application, or reliance on the materials and/or any information on our website or application;
- any mishandling and/or abuse of any Product by you or other persons;
- use of any Product by you or other persons in any manner, whether foreseeable or otherwise, and you expressly assume all risks associated with usage and storage of all Product upon delivery;
- any delay in delivery or cancellation of order or refund;
- any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;
- any use of or access to any other website or application linked to our website or application; and
- any exercise of rights by us under these Order Terms, the Insurance Terns, the After-Sale Terms, the Goldshell Privacy Policy , any other applicable policy or agreement, and any other rights provided by law.
2.Termination
- Force Majeure
We shall not be liable for any failure to perform, or delay in performing its obligations under these Order Terms , in the event of force majeure, being any circumstance beyond its reasonable control, including but not limited to strikes, floods and fires, wars, riots, interruptions in transport, shortage of material or energy sources or pandemic affecting us or our suppliers or logistics partners, accidents or other occurrences which affects sub-suppliers production, bankruptcy or compulsory liquidation of a sub-supplier, accidents of any kind, governmental decisions which affects manufacturing or use of the products and, in general, such events that were unforeseen at the time which prevents or hinders repair, transportation or return of the products to you.
- Sanctions
- you or your subsidiaries/affiliates are owned or controlled, whether directly or indirectly, by a person that is (1) the subject of Sanction Laws or listed in any Sanctions Laws-related list of designated persons (including without limitation, the designation as a “specially designated national or blocked person” thereunder and including without limitation the Specially Designated Nationals (SDN) and Blocked Persons List administered by OFAC, the List of Denied Parties and Unverified List and the Entity List administered by the United States Department of Commerce); (2) ordinarily resident in, located in, or organized under the laws of a country or territory that has, or whose government, been the subject of country- or territory-wide Sanction Laws (including without limitation Cuba, Iran, North Korea, Sudan, Syria, Crimea, the so-called Donetsk People’s Republic and Luhansk People’s Republic regions of Ukraine and the Russian-controlled Kherson and Zaporizhzhia regions of Ukraine); or (3) majority-owned or controlled by any of the foregoing (collectively, a “Sanctioned Party”);
- any of your directors, officers, agents or employees (or any of the directors, officers, agents or employees of your subsidiary/affiliate) is a Sanctioned Party;
- you or your subsidiary/affiliates make any order on behalf of any Sanctioned Party to m; or
- you or your subsidiary/affiliates have engaged in or are engaged in any dealings or transactions with any Sanctioned Party.
- Privacy
- Governing Law
- Modification
- Assignment
We may assign these Order Terms to any third party without your prior consent, provided that it shall give to you notice of such assignment by way of email or by posting on Goldshell’s website or application.
Ⅹ. Reference for order status
1.Pending payment
2.Blochchain pending
3.Processing
4.Cancelled
.
5.Failed
We received a payment amount less than the order amount, i.e., underpayment;
For orders in Blockchain pending status, we did not receive payment within 1 hour due to delayed receipt of payment on specific transaction chains.
For any Failed orders, you shall also submit a Support Ticket to reach us for further operation.
Refer to”On hold” instructions for more information on further operation.
6.On hold
If the product is still in stock, we shall operate as follows:
- For delayed payments, we will confirm the payment status of the order again.
- For insufficient payment, we will provide a replenishment link via email for you to make additional payment. Please note that all replenishment links shall only be sent to you via [email protected]. and do not trust or click on any payment links from other email addresses. We shall not compensate or be liable for any losses caused by using payment links sent from other email addresses.