Warranty Terms

      Warranty Period

  • If the product you have purchased is found to be defective, you need to create a support ticket on this website. You may refer to the following web page for additional details: https://www.goldshell.com/ticket_new/

 

  • After-Sales Maintenance Service period starting from the date of delivered. You can enjoy free after-sales service within 180 days.

 

  • If your product is under warranty, we will service the product free of charge and will pay for the return postage.

 

  • In order to avoid a long maintenance period, we may send parts for you directly . Please get the disassembly authorization from  the after-sales staff. Then replace the parts by yourself.

 

      (Part of the problem can be queried in the FAQ

      Voided warranty due to:

  • Product damage caused by improper installation, use and maintenance;

 

  • Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
  • Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;

 

  • Product damage caused by overvoltage or undervoltage or leakage;

 

  • Product damage caused by significant higher or lower ambient temperature exposure;

 

  • Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc;

 

  • Disassembly or alteration of Product by any person other than us or an authorized service provider of us;

 

  • Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;

 

  • Unauthorized changes on firmware and hardware;

 

  • Product damage or failure caused by the use of unauthorized firmware or drivers;

 

  • Damage or loss of data due to improper use;

 

  • Product without original barcode or SN label or which has been altered, defaced or removed;

 

  • Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;

 

  • Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.