- If the product you have purchased is found to be defective, you need to create a support ticket on this website. You may refer to the following web page for additional details: https://www.goldshell.com/ticket_new/
- After-Sales Maintenance Service period starting from the date of delivered. You can enjoy free after-sales service within 180 days.
- If your product is under warranty, we will service the product free of charge and will pay for the return postage.
- In order to avoid a long maintenance period, we may send parts for you directly . Please get the disassembly authorization from the after-sales staff. Then replace the parts by yourself.
（Part of the problem can be queried in the FAQ）
Voided warranty due to:
- Product damage caused by improper installation, use and maintenance;
- Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
- Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
- Product damage caused by overvoltage or undervoltage or leakage;
- Product damage caused by significant higher or lower ambient temperature exposure;
- Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc;
- Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
- Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
- Unauthorized changes on firmware and hardware;
- Product damage or failure caused by the use of unauthorized firmware or drivers;
- Damage or loss of data due to improper use;
- Product without original barcode or SN label or which has been altered, defaced or removed;
- Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
- Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.