Technical Support Ticket

Our customer service inbox is experiencing a high volume, response may delay. Especially weekends take a little bit longer.

If you have payment issue, miner setup & situation, click FAQ to do self-service.

You can also send an email  to [email protected]

Working hours: Monday to Friday, Beijing time 9:00-18:00

Further tech issue, describes below details in Your Message help us to categorize and move to the top of queue:

  1. Miner type
  2. Order ID, if not purchase from official website, pls contact the reseller first.
  3. Video of indicator light status
  4. Snapshot of miner dashboard

Maximum size: 1MB.
Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx.