Technical Support Ticket
Our customer service inbox is experiencing a high volume, response may delay. Especially weekends take a little bit longer.
If you have payment issue, miner setup & situation, click FAQ to do self-service.
You can also send an email to [email protected]
Working hours: Monday to Friday, Beijing time 9:00-18:00
Further tech issue, describes below details in Your Message help us to categorize and move to the top of queue:
- Miner type
- Order ID, if not purchase from official website, pls contact the reseller first.
- Video of indicator light status
- Snapshot of miner dashboard