The following information is what you need to know before you create a ticket
- Click FAQ to do self-service if you have payment or miner setup issue.
- Emails are responded to within 48 hours, excluding weekends and holidays. Sending too many emails on same issue is therefore not recommended.
- Check the process here [Click on] if your email address is registered on our official website; if it is not, please check your spam folder.
- Please do not forward your previous emails, as we can see all of your emails regardless of when they were sent.