Order Polices

Catalog

Ⅰ. How to confirm the order

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a confirmation email of your order with the title “[goldshell miner]: New order #*****”.

Your order will only be accepted by us. We will send you exactly what you ordered.We will not be obliged to supply any other products which are not included in the confirmation order. We reserve the right to cancel your order at any time before we have accepted the order. We may cancel your order in the following situations:

  • Your payment is incomplete. And you did not complete the replenishment within 7 working days.
  • Your purchase quantity exceeds the purchase limit.
  • You purchased an invalid product. (E.g. payment for a mock link)

NOTE: Please make sure we can contact you through the order information.We need to communicate with you via email or phone about possible shipping issues.

Order and payment >>

Ⅱ. Delivery services

Delivery will only be arranged after the order is fully paid. Delivery services are provided by third parties such as DHL and FedEx.

 

1. The date of shipment:

The estimated delivery time will be announced on the shop details page.

  • The shipment time is only an estimate. We will notify you of the exact delivery time by email.
  • It will take you 5-7 business days to receive the package after you get the tracking number (except for some countries with difficult customs clearance)

 

2. Logistics Services Provided by Third Parties

We will provide free shipment service through third party logistics services.
We are not responsible for the transportation problems caused by the following situations:

  • Delivery delays due to queuing issues in the logistics warehouse.( We will publish an announcement on Twitter:@goldshellminer)
  • The product was lost during transportation.

Ⅲ. Shipment issues

1. Taxes and Custom Dutie

Our products are excluded from all value added taxes and customs duties. You will be solely responsible for paying any outstanding taxes and duties as per your country’s law and customs.

 

2. The product has been returned.

We will re-ship your order, but any additional charges (“Return Expense”) shall be borne by you. The following situations will cause return:

  • You didn’t pay the tariff in time.
  • The delivery address is incorrect.
  • The local logistics company failed to contact you.

Ⅳ. I have problems with customs clearance

If you encounter problems during customs clearance, please submit a support ticket. Staff will assist you to deal with related issues.

We will notify you of shipping issues via [email protected]

Ⅴ. Order details

  • It is not allowed to change the delivery address after placing the order.
  • If you need to specify a logistics company or declare a price, please leave a note when placing an order.
  • Products may be sent from different warehouses. If you purchase several products, you will receive multiple tracking numbers.
  • Be careful!
    When you place order, pls make sure all shipping information you filled in the form is correct (zip code, detailed address, telephone, email, shipping agency). your shipping information would not be verified by Goldshell and sent to the shipping agent directly. Goldshell will not bear any responsibilities on shipping form.

Ⅵ. Payment issues

1. A failed order

If your order is in “Failed” or “Underpaid” status, we will cancel and refund your payment if stock is not available. The refund process is around 10 working days.
If still in stock, the staff will provide you with a replenishment link via email to complete the order.

  • Please note that all replenishment links will only be sent to you via [email protected]  Please don’t trust payment links from other mail boxes.
2. Overpayment

After the order is generated, Goldshell does not provide refund service. Please invest cautiously.
If you overpay, we will provide you with a refund service. Please submit a support ticket. Staff will assist you to deal with related issues.

  • You must provide the following information: # order number; # payment voucher; and # coinbase reference code.The staff will confirm the refund information and wallet address with you.
  • Please notice, we will deduct the handling fee from the refund amount. Handling fees include: transaction fees of 1% from Coinbase. DAI, USDC, and ETH on the Ethereum chain will charge an additional gas fee of $25.
  • Refunds will be completed within 10-14 working days.
3. Cancelled orders

If you have completed the payment, but the order is not successfully generated.Please submit a support ticket. Staff will assist you to deal with related issues.
You need to provide: Payment voucher; Coinbase reference code; Transaction link.

Ⅶ. Warranty Term

The After-Sales Maintenance Service period starts from the date of delivery. The complimentary after-sales service is within 180 natural days.